Returns and Refunds

REFUND AND RETURNS POLICY

At Natty Workwear, we want you to be stoked with your gear. If something's not quite right, we offer a 30-day return window from the date you receive your order to request a return.

We offer Free Returns at checkout for a small optional fee, which covers your return shipping label so there's nothing extra to pay when sending an item back. If Free Returns was not added at checkout, return shipping costs are your responsibility - unless the return is due to a fault, defect, or an error on our part.

Please note: Free Returns coverage cannot be cancelled or refunded after purchase and will not be included in your store credit or refund amount. Coverage cannot be added to an order after it has been placed.

-----------------------------------

RETURN ELIGIBILITY

To be eligible for a return, items must:

Be unworn, unused, and in original condition. Have all original swing tags and cardboard garment/glasses tags intact and attached.

Items returned without tags or in a non-resalable condition will be rejected and are not eligible for a refund. Natty Workwear will not be responsible for return shipping costs in these cases.

Please note:

Socks cannot be returned or exchanged due to hygiene reasons.

Sale items and gift cards are not eligible for change-of-mind returns.

-----------------------------------

HOW TO START A RETURN

To request a return, please visit our returns portal here.

Our team will review your request within 1–3 business days.

If approved, you'll receive instructions on how to send your items back.

If you purchased Free Returns at checkout, your return shipping label is covered - no extra cost to you. If Free Returns was not added to your order, return shipping is your responsibility unless the return is due to a fault, defect, or an error on our part.

Please don't send items back without submitting a return request first. Unapproved returns cannot be accepted

-----------------------------------

EXCHANGES

If you need a different size, colour, or style:

Submit a request for an exchange through our returns portal here.

-----------------------------------

REFUNDS

Once your return is received and inspected:

Refunds are processed within 2–7 business days.

Refunds are issued to the original payment method.

Original shipping costs are non-refundable.

Orders placed using a voucher will be refunded as store credit.

Any free gifts included with your order must be returned, or their value will be deducted from your refund.

Processing times can vary depending on your bank or payment provider.

-----------------------------------

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, or incorrect:

We’ll cover the return shipping cost.

You’ll be offered a replacement or full refund.

Please inspect your order as soon as it arrives and submit a request through our returns portal here as soon as possible. Our team will be in touch within 1-3 business days to sort it out.

-----------------------------------

INTERNATIONAL ORDERS

We accept returns from international customers; however:

Return shipping costs are the responsibility of the customer.

To start an international return, please submit a request via our returns portal here . If approved, we’ll send you clear instructions on how to return your item.

-----------------------------------

NEED HELP?

If you have any questions at all, reach out to us at hello@nattyworkwear.com - we’re always happy to help.

-----------------------------------

WARRANTY POLICY - SAFETY GLASSES

Natty Workwear guarantees its safety glasses against manufacturers' defects for a period of 6 months from the date you receive them and 12 months for prescription safety glasses. Natty Workwear will replace any defective or malfunctioning pair of glasses at no charge to the customer. This warranty does not cover standard wear and tear, including but not limited to: scratched lenses, accidental damage, misuse as determined by Natty Workwear.

To file a warranty claim, click here.

Cart

Returns and Refunds